Better Health Associates on behalf of itself and its affiliates does not treat members differently because of sex, age, race, color, disability or national origin.If you think you were treated unfairly because of your sex, age, race, color, disability or national origin, you can send a complaint to the Civil Rights Coordinator.

‍Online:  civilrights@betterhealthassociates.com

Mail:       Civil Rights Coordinator
                2301 Bunche Park School Dr Opa-Locka, FL 33054

You must send the complaint within 60 days of the incident. We will send you a decision within 30 days. If you disagree with the decision, you have 15 days to appeal.If you need help with your complaint, please call the toll-free phone number listed on your ID card (TTY/RTT 711). We are available Monday through Friday, 8 a.m. to 8 p.m. E.T. 

You can also file a complaint with the U.S. Dept. of Health and Human Services.

‍Online:   https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone:   Toll-free 1-800-368-1019, 1-800-537-7697 (TDD)
Mail:  U.S. Dept. of Health and Human Services
                200 Independence Avenue, SW Room 509F, HHH Building
                Washington, D.C. 20201